Refund policy

I received the wrong size or wrong item:
If you received the wrong item, please contact us at support@jeffsbarbershop.com immediately for assistance. Please include the original confirmation number and the item you expected to receive to ensure a solution in a timely manner.

 

I have a damaged item:
If you received a damaged item, please contact us at support@jeffsbarbershop.com immediately for assistance. Please include the original confirmation number and the item you expected to receive to ensure a solution in a timely manner.

 

My item was sent to this location but I realized too late that I had put down the wrong address:
Please email us at support@jeffsbarbershop.com immediately with the original confirmation number and the updated address. We will do our best to modify an existing order, but we offer no guarantee that your order will be modified.
We are only able to make changes to your order if it has not yet been processed. Unfortunately, we will not be able to assist you if the order has already been shipped. Please reach out to the shipping service directly to reroute the package using the tracking number provided.

Ordered something but this wasn’t included/missing item:
If you are missing an item, please contact us at support@jeffsbarbershop.com immediately for assistance.
Please include the original confirmation number and the item you expected to receive to ensure a solution in a timely manner.

 

I didn’t receive my item, can I just get something from the next drop:

Please send an email to support@jeffsbarberchop.com with your order number for assistance.

 

Can I update my order if it hasn’t shipped yet:
We will do our best to modify an existing order, but we offer no guarantee that your order will be modified. We are only able to make changes to your order if it has not yet been processed. Unfortunately, we will not be able to assist you if the order has already been shipped. Please reach out to the shipping service directly to reroute the package using the tracking number provided.

 

Can I return my item because I don’t like it:
Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information and fragrance selection is correct; we are not responsible for incorrect address, updating your address, changing the order once an order has been placed.
All sales are considered FINAL and are not eligible for returns or exchange.


Jeff’s Barbershop does NOT test on animals.
We do not use animal-derived products.